SeuSive

Privacy

Last updated June 15, 2026

SeuSive provides patient-intake and companion software to clinics. This page explains, in plain language, what data we handle and how we protect it.

Our role

For the patient health information entered through intake, the clinic is the data controller and SeuSive acts as a data processor / service provider, handling that data only on the clinic's documented instructions. For our website, demo requests, and account information, SeuSive is the controller.

What we process

• Patient intake and companion data (on behalf of clinics): symptoms, history, medications, allergies, check-in answers, care-team messages, consent choices, uploaded files, language, and the structured review derived from them.
• Optional health and fitness integrations: some Seusive Companion versions may let you connect Apple Health or Health Connect after you grant permission. You can revoke this access in your device settings.
• Account & enquiry data: name, work email, organization, and the content of demo or pilot requests.
• Technical data: the minimal logs needed to operate, secure, and audit the service.

How we use it

To turn patient-reported information into a clinician-ready review, to operate and secure the service, to help patients share relevant recovery context with their care team, and to respond to your enquiries. We do not sell personal data, and we do not use patient data for advertising or to train external models.

Apple Health & Health Connect

Health and fitness permissions are optional and user-initiated when enabled in a companion build. Seusive Companion does not use health data for advertising and does not share health data with data brokers. If a clinic enables live companion services, information you choose to share can be associated with your clinic record so your care team can review it.

Residency & hosting

SeuSive runs on reputable cloud infrastructure. Data residency, retention, and integration gates are configurable per market through country packs, so the same intake behaves correctly — and keeps data where it must stay — in each region you operate.

Retention

Patient data is retained according to the clinic's configuration and applicable law. Account and enquiry data is kept only as long as needed for the purpose it was collected, then deleted or anonymized.

Sharing & sub-processors

We share data only with vetted infrastructure sub-processors, under contract and only as needed to run the service. A current list of sub-processors is available on request. We never sell data or share it with advertisers.

The PHI gate

No production patient data is processed until tenancy, hosting, retention, and access controls are configured and approved with your clinic. Demos and proofs use non-production data.

Your rights

Patients and other data subjects can exercise access, correction, and deletion rights. Because the clinic is the controller of patient data, those requests are handled through the clinic, and we assist as processor. For account data we hold directly, contact us and we'll respond.

Changes & contact

We'll post any material changes here and update the date above. Questions about privacy? Email [email protected]. Read more about our safeguards on the Security page.

This page is a plain-language summary, not a contract. For binding terms — including our Data Processing Agreement (DPA) and, for US HIPAA-covered entities, a Business Associate Agreement (BAA) — contact [email protected].